user experience Archives - Quality During Design

Lessons Learned from Coffee Pod Stories

We explore a public consumer complaint and upset and imagine how it MAY have been avoided from the beginning from a product design standpoint.

Getting Use Information without a Prototype

There is lots of use information that we can develop at the concept phase, without an engineering prototype.

My product works. Why don’t they want it?

Have you ever designed a product that works but that customers just don’t want to use? We’ll review some tools and strategies to help prevent that from happening before product launch, or to help as a starting point when you plan for your version 2.0.