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Quality During Design Podcast Blog

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Do you have SMART ACORN objectives?

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Objectives are goalposts of what it is we’re trying to accomplish. Though they’re only a part of planning a project, if we don’t have well-defined and clear objectives, it could lead to us not having the stellar project results we want. Our objective should be a SMART ACORN.  We review these two, complementing acronyms as…

Why Look to Standards

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Standards are everywhere, and lots of organizations are sourcing and creating them. The U.S. Federal Trade Commission held a workshop 2019 that recently made the news, again, in July 2021. It was called “Nixing the Fix: a Workshop on Repair Restrictions”. Here’s what it’s about: manufacturers are not creating products with standard parts, or their…

Getting the Voice of the Customer

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Before we can link customer needs to design, production, and service of our products, we need to listen to and understand the voice of the customer.  We review 6 common VOC collection strategies, and talk about their pros and cons. We also discuss an affinity diagram process, which may help our team organize all of…

The Way We Test Matters

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We can look at test methods like a product in and of itself. Because tests also have requirements and need to produce usable results, we validate against those requirements. Validating our test method also ensures that they are precise and accurate.  We talk about things to consider when looking at product tests: tying test methods to the…

Designing Specs for QA

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Every Failure is a Gift

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When designs fail we can take on damaging mindsets while we’re deciding our next steps, and this can lead us to bad decisions. We explore this and give some examples of pitfalls. We also talk about what to do within the design-realm to prepare for and combat those mindsets. Finally, I share my mantra when…