Start Here: About Course 1 - Quality During Design

Course 1: Design for Problems and Risk

About Course 1: Design for Problems and Risk

Welcome to Course 1 of the QDD Journey, [accessally_user_firstname]!

Course 1 is titled "Design for Problems and Risk".

You'll be learning about ways to think about and develop design concepts with your team based on...well, problems and risk.

Let's set up for success! This ABOUT page shows you what we'll be covering. It also shows you how to navigate course material and where to access information related to the course.

What You'll Learn Accessing & Navigating this Course Where to Find Lessons & Materials QDD Conduct Policy Course 1 Timeline

What You'll Learn

What you'll learn

Learning objectives

The learning objectives are integrated throughout this course using the materials within this online portal and the practice problems.

Download and view the course syllabus and the tables that relate learning objectives and course activities. You'll gain an understanding of the Course 1 Journey and how to get the most out of this course.

Course syllabus

Relationship between learning objectives and course activities

Additionally, all of the upcoming lessons and their recommended week to consume are listed and linked at the bottom of this page for your information and as another navigation option.

Learner Prerequisites

This course is created for learners involved in product design development. An engineering degree or background is useful but is not a prerequisite to this course.

Topics

We'll be covering topics in these four areas: root causes, risks, concept development, and field monitoring. There are 3 main areas of design engineering where we'll be applying these topics:

adjust design activities to add solving problems and controlling risks
define problems and know when we have the root cause
use frameworks for (you and your) teams to explore, prioritize, and iterate on the product design.

Accessing & Navigating this Course

Accessing and Navigating this Course

Portal Access You must log into this portal to access your training materials. Access to your portal and account are within menus along the top of the website.

Minimum technology requirements Learners must have internet access to the website qualityduringdesign.com. Lessons include content that opens in a webpage for download. Learners may find speakers or headphones useful to enjoy the videos, but they are not necessary: transcripts are available, and the videos have closed captioning. Emails will be sent to correspond with lessons, so learners should have access to email. Some learners may want to print templates or worksheets to do the practice problems.

Interacting with the Coach and other Learners A group discussion forum is accessed through the portal and is the main mode of communication throughout the course. If you have a question, chances are someone else will, also! This portal will be monitored and maintained for a positive experience for all learners. See more about this in the other tab on this page "QDD Conduct Policy".

Live group meetings and other events are scheduled on the QDD Journey Calendar which learners access through the portal (on the sidebar). The instructor's information is Dianna Deeney, [email protected], 1-484-341-0238.

Lessons Each lesson has its own page of materials.

Progress A lesson progress pie shows you how many of the objectives you've completed in that particular lesson. Lesson objectives are listed in the blue box below the video. You can check off objectives to fill up your progress bar and keep track of where you left off.

Changing lessons Navigate to different lessons by visiting this About page with links to lessons at bottom, or by clicking in the menu on the left sidebar.

Where to Find Lessons & Materials

Where to Find Lessons & Materials

Step-by-step This course is designed to be consumed step-by-step, following the lesson number. Each lesson builds upon the concepts from the last. Learners can expect the lesson presentation, materials, and practice problems to take approximately 1 to 2 hours per lesson. At the completion of the course and the lesson objectives, learners may download a certificate of completion for the course.

Media All lessons have a video file with corresponding transcript and audio file that presents the same material, for easier streaming. This gives you a choice of how you want to learn. Extra resources include:

Downloadable worksheets, listed just under the video.
Bonuses, which are located at the bottom of most lesson pages, if available. Bonuses include things like reminder notes, extra videos, and links to more materials.

Release Learners have access to all lessons upon portal login. Lessons for Course 1 are grouped into 3 Modules, with a recommended pace over 3 Weeks. Each week you will have new ideas that you can act on.

Available/Completed/Unavailable Lessons Modules and lessons are listed below. If the icon is in color, you have access to that lesson today. If the icon is gray, then you do not yet have access to that lesson - it will be released in a subsequent week. If the icon is in color with a checkmark, you've completed all of the objectives in that lesson.

Comments and Questions The QDD Journey Discussion Group is where student discussions and Q&A will happen! Do you have a question? Post it in the community - it may help someone else.

Support Technical or systems help is available at the submit support request link in the header. You may also email [email protected].

QDD Conduct Policy

Quality during Design Conduct Policy

As students in the Quality during Design Journey, we are a group of professional people that are looking to better ourselves and our careers. We promote positive, helpful dialogue in the spirit of continuous improvement.

The QDD Journey Discussion Group is a place to have discussions with coaches and other learners relating to the topics covered in the QDD Journey. We encourage you to use it! It is our goal for it to be an active place of engagement.

The QDD Journey Discussion Group is monitored. We will close discussions and may delete discussion threads at our discretion.

Course 1 Timeline

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Course 1: Design for Problems and Risk

Lessons

Lessons will automatically be marked complete when you've completed all of the objectives in that lesson.

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Upcoming Course Modules & Lessons

Recommended Pace over 3 weeks

Introduction

Immediate Access

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Introduction: Quality during Design Mindset

Designing for excellence includes reaching out for collaboration and coming at design from multiple viewpoints. There are some ideas about design engineering that limit these other approaches.

We review these ideas and turn them on their head, so we're set-up for success with Quality during Design.

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QDD Journey Discussion Group

This is the place to ask questions and get answers.

Module 1: Clarity from Problems

Week 1

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Lesson 1: Causal Chain and Root Causes

If we can define the problem, we almost have the solution.

We introduce a symptom-problem-cause model that we'll be using throughout the rest of this course. We also talk about root causes and variations of diagrams that we can use with our cross-functional team to prompt some discussion and decision making.

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Lesson 2: Symptom Break-Down to Assess Risk

There's more to symptoms that we might originally think. We talk about how to break them down into their smaller parts to help teams understand potential outcomes and impacts so we can get started with strong design inputs.

We introduce a risk analysis based on symptoms. This lets us start to assess the risk of a design concept, so we can start prioritizing features and requirements of what is yet to be designed.

Module 2: Design for Risks

Week 2

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Lesson 3: Design as Controls

We re-frame design inputs and outputs as controls, considering the design of the whole system. We also classify controls as prevention and detection.

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Lesson 4: FMEA in Product Development

We introduce FMEA for you to be able to be an active contributor this powerful analysis. We also start to populate it with our symptom-problem-cause model and our symptom break-out model, from the previous lessons.

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Lesson 5: Risk Rating Criteria

We take FMEA a step further with rating and prioritization. We focus on using the ratings in the FMEA to rank risks and propose controls and actions to address risk. We can help guide others in deciding about a risk rating.

Module 3: Iterating on the Design

Week 3

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Lesson 6: Building Risk Analyses for Design Decisions

We explore all the types of FMEAs plus Hazards Analysis, how we decide which ones to do depending on what we want to learn and analyze. This lesson brings together all the previous lesson into FMEA mastery!

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Lesson 7: Iterating through the Development Process

We talk about the product development process, that FMEAs and other risk analyses are "living documents", and how to iterate on the design and the risk analyses to build upon our knowledge base to design with success.

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Lesson 8: Monitoring after Launch

We have a responsibility to monitor our product after launch, to both look for opportunities and to check that our product is being used in the use environment that we intended at the start of our design.