Course 3: Design for the Users

You learned about analyzing the concept space for design inputs with your cross-functional team in working meetings.

• Broke out benefits into features and impact and explored their drivers as design inputs. 
• Prioritized features by customer satisfaction and the level of design implementation needed to meet that customer satisfaction.
• Drew a process flowchart of the high-level functions of a product’s use for team alignment and to explore hidden needs.  
• Evaluated the use process to discover what is critical to quality, value-added, or to understand multiple customers. 

You also learned how to take what you learned in those working meetings to the next level:

• Constructed a tree diagram to explore drivers, from features to design characteristics/inputs. 
• Refined design inputs by comparing them against desired features and each other using a matrix. 
• Created design inputs from a task analysis of use errors using a PCA (perception-cognition-action) model. 

All of this helps you to: 

• Develop group discussions to explore potential benefits in product concepts as a means of design input.   
• Define design priorities and actions against customer satisfaction and quality characteristics; identify what features and inputs are critical to motivation, satisfaction, and quality.   
• Write technical design inputs that are aligned with features, their benefits, their use, and customer satisfaction.  
• Develop group discussions to evaluate users, their potential use processes, and tasks at concept development as a means of design input.  
• Choose features and design inputs to address use errors.